A WORD FROM OUR CUSTOMERS
Great service and support from both sales and after sales teams! This is our second time purchasing from Orr Motors and they did not disappoint. With this purchase we really appreciated their attention to detail and follow through on all outstanding items after we picked it up. Highly Recommend!
Great service. All the staff was very friendly and helpful. Got a beautiful car, in great shape, at a great price.
Refreshing to deal with - Orr Motors is straight forward and clear. My visits onsite were just the right amount of time, no games, and the visit was 1 hour. Their contactless procedures for vehicle purchase is spot on - it's quick, accurate and easy to do. Their bill of sale is extremely straight forward. I bought a great CR-V from them in Sep 2020.
A great experience for the often painful task of getting a “new to us” car. Jacob was terrific in sales. Overall fair trade value for our used car and got into a sweet Q7 that was well documented and clean for purchase at a price that was good value. Thanks!!
I felt that the sales staff were genuine and helpful despite an initial mixup on the vehicles we were there to see. They were up front about pricing and got us into the vehicle we were interested in. I'd definitely look to buy from here again if I'm ever in the market for another used vehicle.
First off, professional is an understatement for Orr Motors' employees. I can say pick the car you've always wanted and Eric, yes Eric, will show you something better. Now how to get it? Sam is your guy, he'll walk you through the many ways in wich to. I'm happy I went with these guys.
July I was browsing the web and came upon Orr Motors having a specific vehicle I was interested in a 2015 Subaru Legacy. I stopped by and asked Erick if I could test drive the vehicle. They photocopied my license and I was off. I had the car out to myself for about 25 mins, fell in love, and then came back to talk financing. The finance guy Sam is very laid back, was not pushy whatsoever in terms of sales and was able to secure a loan at a very good rate for my credit. It took a few tries though. At first I was declined, but BOTH Sam and I were determined to get the car I wanted. At this point in time, I didn't have a vehicle at all and wanted to take delivery of my car A. S. A. P. and Orr Motors was happy to accomodate. The whole buying process took about 6 days from start-finish meaning finding the car on my phone to having it in my driveway. ** ** ** Fast forward a month later, I was looking to upgrade the lackluster subaru battery and did the procedure incorrectly. Broke my car. I towed my car to Orr motors with minimal notice and the Service/operations Manager Jacob handled the whole situation professionally, and respectfully despite being 4 days out of the dealer 30 day warranty. I was still taken care of. Bless everyone at orr motors, you've made my first financed car a memorable one. Can't recommend them enough. 10/10
Very professional, social distancing measures in place. Staff was knowledgeable and helpful.
Overall satisfied, thank you. Satisfait dans l'ensemble, merci.
Very friendly and knowledgeable staff selling an honest product at a fair price.
I purchased my 2017 Lexus FSport at Orr Motors and was very satisfied with the service. Before arriving to their shop i had sent an email requesting to have the car for a test drive, once i arrived it was at the door and all warmed up as I purchased the vehicle back in early March still quite cold and snow on the ground. I felt no pressure in making a decision and very glad with my vehicle. They are professional and very welcoming when you arrive. So glad i purchased with Orr Motors. Way to go guys at Orr Motors. If anyone looking to purchase for a vehicle please go visit Orr Motors, you will not be disappointed.
We bought a Toyota highlander 2019 XLE AWD and we are happy to be have approached ORR motors. They were transparent on the background of the car and also willing fix some of the cosmetic deficiencies we reported. Jacob and Sam are great guys always willing to help and made us feel safe and satisfied with our purchase. I will always recommend them to my friends who are in the market looking for a certified used car. Keep up the good work guys!
Fantastic, fast service and follow up. Orr Motors goes above and beyond!
Always a great experience at Orr Motors! Purchased my last two vehicles there. Very easy to deal with and accommodating. After care follow ups regarding purchased vehicles is excellent as well. Ask for Jacob!
Jacob & Sam, made the process of purchasing a car and finding the right financing easy and fun. They were very knowledgeable and communicative throughout the process and were very mindful of keeping the cars and the office disinfected and safe. I am thrilled with my new purchase and i would recommend this dealership to anyone looking for a great pre-owner vehicle.
Our sales rep Jacob, made the process extremely smooth, fast and easy. Best price by far in the city without the hassle of long negotiations. Highly recommend this dealership to anyone looking for a used vehicle. Extremely personable and quick to offer assistance! Small town feel with great prices and inventory.
Great service, honest dealer and great prices for used cars. Would recommend to anyone.
Would highly recommend the guys at Orr Motors. No pressure with sales tactics, yet they were attentive to my needs, concerns and questions. And they were friendly, relaxed, and professional. Will go back when purchasing again in the future.
I want to thank the staff (Fred, Sam and Jacob, and their mechanics) at ORR Motors for the excellent customer service I received in purchasing a used vehicle "sight-unseen" from Thunder Bay last month. I have always bought our vehicles off the internet and was impressed with the service, helpfulness and integrity of the folks at ORR Motors. There are very few car dealerships in the Province of Ontario that I have come across that I would buy a used vehicle from. ORR Motors is one of them. Thank you gentlemen...you are credit to your industry.
Car shopping during COVID-19 was an experience but Orr Motors made it easy and worry free. No pressure sales environment did not add to any stress I was already facing during these unprecedented times. All the staff was incredibly kind and understanding. Jacob patiently answered all my questions. Would not hesitate to purchase my next vehicle from Orr Motors and will be recommending to any friends in the market for a new car. Thanks Orr Motors!
I was sure i posted a review last fall when i purchased but i am not seeing it so its worthy of re-posting. Purchased a vehicle last fall during a busy and stressful time. They have a wide and varied selection of vehicles at fair market prices to meet your needs. I had very little time to shop or test drive and needed a vehicle asap as previous vehicle had been retired. They worked closely with me to find the vehicle that would fit my needs with no pressure. Orr Motors handled everything in a most professional, knowledgeable and friendly manner. They brought the sale papers to my office to sign and delivered the vehicle to me as well. I would highly recommend Orr Motors for all buyers.
Very happy indeed with the overall service received. Refreshingly un pressured buying environment, absolutely realistic pricing and most importantly - quality follow-up to ensure I was entirely happy with my purchase. Great job, thanks particularly to Fred and Jacob!
Thank you Orr Motors for a wonderful experience. I will for sure be back when the time comes for my next purchase. Jacob Tyley - thank you for all your help and expertise. It was much appreciated. You even honoured the Covid price markdown. I love my new car! We made our fist tirp from Ottawa to North Bay and back (800km) with 1/4 tank of gas left!!!
Thank you so much for the awesome service! Jacob was wonderful to work with. He honoured the Covid price markdown even though the price online was higher. He also sold me a second set of tires and had them installed at cost which was greatly appreciated. So happy my first car buying experience was so great and would recommend the fantastic team at Orr Motors.
Fantastic experience at Orr motors. Jacob was very knowledgeable and friendly, and made the transaction quick and seamless. Would definitely recommend this company.
Very nice experience dealing with Fred for the purchase of my Lexus RX350. He went above and beyond to deliver my vehicle quickly. Highly recommend purchasing a vehicle from his dealership. You won't be disappointed.
My experience at Orr motors was extraordinary, the staff was very helpful and did everything to make the process easy and stress free. I would recommend anyone to take a look here first for there new purchase they would not be disappointed with the amazing staff!
Very friendly staff. My son bought a car there and has been very happy with it.
Very friendly, professional and attentive to my needs. They made the entire buying process a pleasant experience. Highly recommended!
I just got my car ... These guys were amazing ... Professional and polite ... Recommended!
Very nice people working there, they listen to you and what you see on the internet is what you get no tricks I advice anyone who need a used vehicle go to ORR MOTORS thank you
Superb experience from start to finish, honest, polite and friendly, great customer service. Will definitely be going back for our next purchase !
Awesome service and choice
Cannot say enough about this place. Fred and his team are awesome. Normally when you buy a car the salespeople become a lot less helpful once they have your money. Not here, I’d say they worked harder to make sure I was happy with the purchase even a week after I had the car. The only surprises were good ones, I’ll definitely be buying here again in the future.
Jacob and the Orr Motors team were fantastic!
No pressure from the beginning, great sales staff to work with, very flexible - great place to buy a vehicle from.
Had a wonderful experience and got a great car. Fantastic sales team and Jacob and Sam were great to work 10/10 will return again. Great selection of TDI’s. Can’t recommend enough!
I cant get over the amazing customer service!!! Marcus knight was AMAZING! I didnt even have to lift a finger! He took care of everything and got me a car that fit my families needs so much better!!! Thank you and Merry Christmas!!!
It was a great experience dealing with Orr Motors. They went above and beyond to make sure that we re happy with our new vehicle and we'll definitely be recommending them to anyone we know that is looking to buy a new car.
We hate buying cars, but Jacob at Orr Motors made it as pleasant an experience as possible. Very responsive to our follow up questions.
Went to this dealership to look at various vehicles for my mother. Although we did not know what we wanted, the sales representative was very patient and offered key insights and suggestions on vehicles we may want to consider. They were never pushy and super informative for the car buying experience. Although we did not end up finding the right vehicle for my mother, the sales representative was patient and friendly the whole time and provided top notch service. Would recommend anyone looking to purchase a vehicle to give this dealership a visit!
Huge thank you to Jacob and Sam for their help in getting us the perfect car, couldn't of been easier. Really appreciate the advice and knowledge they provided us to make the right decision. Thank you.
Great communication and sales service.
Thank you for making our experiences in buying our vehicles stress free. This dealership is unlike many others I have gone to, and is truly unique in a way that you feel free to shop and not be haggled. Service was exceptional and we felt cared for even after the fact the vehicles were already purchased. Thanks again Fred and all your team players. Tammy & Tony
Jakob was invaluable. We had a great experience. No one was pushy. It was relaxed and professional. When our car's AC broke a week after we bought the car, they fixed it without hesitation. We would be return customers.
Best car place I've ever been to. Highly recommend if someone's looking to get another vehicle.
I couldn't have asked for a better experience than the one I received at Orr Motors! Their customer service was excellent, going above and beyond for any small matter. The selection of vehicles were all high-quality and the selection was vast. I was on the hunt for a Toyota Tacoma and it was my plan to start at Orr motors, then check out a few other places before making a big decision. After spending some time chatting with the knowledgeable staff and taking a test drive, I was sold. I'm extremely happy with my experience at Orr Motors and am hoping my wife's car breaks down soon so I can go back! -Tyler
I met with Jakob and he helped me find the perfect car. Extremely enthusiastic about cars and cares about his customers!
Just got my 2018 Subaru Outback during the Labour Day long weekend. Great vehicle from a super dealership - Friendly environment with a very knowledgeable group. (Fred, you have a great front-line sales team there: Jakob, Jacob and Marcus!!) Especially Jakob, he always made sure that my concerns were addressed. We encountered couple unexpected issues, but Orr Motors took the ownership of these issues, resolved them efficiently and effectively. I am very impressed by the professionalism and the great leadership in the shop. I would definitely recommend my friends and family who are looking for a used vehicle to pay them a visit. They are good people to work with.
Absolutely excellent Service. Fair and knowledgeable staff that want to make sure you are put into the right vehicle. Make sure you ask for Jakob when you go as he was amazing with all the questions we had. Would recommend Orr Motors to anyone that wants a quality used vehicle.
Awesome experience. Made it as easy as possible. Friendly and knowledgable workers and excellent selection of vehicles. Would recommend to anyone.
Great customer service. Jakob and Jacob were awesome to deal with. They both made the purchase very easy.
Amazing dealership, read the reviews online and decided to check em out and its exactly as advertised. I dealt with Jakob and Jacob for the most part and seriously a stress free environment. At no point did i feel pressured. I'm also a Quebec resident and they took care of all the costs. They get in touch with you a couple of weeks after to make sure everything is still good and if there's any issues, they take care of you.
I bought an Audi last month at Orr Motors. The car was inspected by mechanics and professionally cleaned. Their service was awesome and greatly appreciated. Would definitely recommend to family and friends.
A wonderful team, best car buying experience I've ever had. Loved working with Jakob, Jacob and Fred. If you're looking for a car, definitely stop over at Orr Motors.
I just bought a 2014 Acura TL from the two Jackobs and Marcus and had an unexpectedly good experience. I went in skeptical and came out very happy with my purchase. They were professional, very helpful, direct and straight forward which made the negotiations easy and fast. Once sold, they provided superlative customer service and I walked away very happy. Love the car! Good job guys.
Absolutely excellent experience dealing with Jacob T and Fred at Orr Motors. Never have I had a faster and more pain free car buying experience. Professional, knowledgeable and personable. Treated me like a friend rather than a customer the entire process and helped get me into a great vehicle that suited my needs perfectly for an amazing price. Thanks Jacob for everything.
Fantastic people and quality product. I would highly recommend to anyone.
Bought a 2015 Subaru Impreza. I am from BC and needed a vehicle for my move to Ottawa. Jakob helped make the purchase easy. Everything was smooth all the way from the negotiations, transactions and car pick up. They even sent an uber for us to pick up the vehicle. They thoroughly inspected the car before pick up. I would recommend Orr motors for anyone who would like customer service that goes above and beyond.
Recently bought a 2011 Toyota Corolla at Orr Motors for a very reasonable price. The staff were very easy to deal with, and Jakob in particular made sure that all my comments were taken care of and followed up with me after the sale to make sure that I was satisfied and happy with my purchase. I would definitely recommend.
I only looked around, the staff was pleasant and low pressure.
My wife Linda recently bought a Honda CR-V from Orr Motors. Jakob in sales and Jacob the business manager were each a pleasure to deal with. Fred gave us good value for our trade-in. We would definitely recommend Orr Motors.
I bought a nice, clean Mazda 3 from Orr Motors. Jakob in sales and Jacob the business manager were each a pleasure to deal with - friendly, upfront, and honest. This was my first time buying from Orr and I would almost certainly buy my next car from them.
I recently purchased a Golf Wagon at Orr motors. It took a while to find the vehicle and options I wanted and all the staff, and Jakob in particular, were quite patient and helpful. I am very pleased by the process and the purchase and would unhesitatingly recommend them to anyone contemplating purchasing a vehicle.
Tremendous deals, kind/helpful staff with fair prices on luxury cars. Staff really listen to you and help you find the right car without all the ridiculous sales pressure. Finance office was transparent and extremely fast. There is a reason why these guys have been around for such a long time at the same location. They’re doing it right.
Markus was extremely helpful, him and the team helped find me the perfect truck plus get me approved. The process took a little while bit but they were more than helpful and compensated for such. Over all I would say they’re an excellent dealership and customer service definitely comes first.
We recently bought a used Volvo V60 at ORR Motors. It was a great experience and both Jakob and Jacob were extremely helpful.
Drove up about 8 hours to look at a specific vehicle they had. Was very impressed with the kindness from the whole staff there, had a strict deadline that i had to be back in town by. They made sure they had the car checked over, safetied, and detailed by the time i had to leave. They have nice warranties available that they don't try to force upon you. No hidden or extra fees. They really do care about their customers. Thanks again everyone at Orr Motors for making my transaction very pleasant!
Marcus and Corey are both excellent to deal with!
Orr motors got me into a great Jeep and worked with my financing, when no one else would even look at me. I highly recommend them!
Easy going, friendly car dealership.
What a wonderful experience!! OrrMotors definitely changes the face of the used car dealer. Not only did they accommodate every request, they went above and beyond with meeting our expectations!
If you're looking for a great deal, and a sigh of relief after a costly purchase, this is the place to go!!
Loyal for life! Thanks Orr family!!
I had a great experience buying my Subaru at Orr Motors. The sales team was laid back and gave me some valuable tips for selling my old vehicle privately.
A few confusions along the way were dealt with promptly and unbureaucratically. My wholehearted recommendation!
Even though we didnt make a deal. Great guys to deal with (Jacob and Fred). Honest and up front
Our experience at Orr Motors was excellent, Jacob and all the guys are all approachable and easy to talk to. We found our DREAM car there. The process was fast and efficient so we were in our new car in no time. I definitely recommend them!
A Fantastic place to buy your next vehicle!
Purchased a Subaru Legacy and would certainly go back there again for my next car.
Simon, Jacob and Nick went above and beyond any expectations and I cannot recommend them enough. Thanks!