7 DAY RETURN POLICY AND A 90 DAY WARRANTY**
We have adopted a simple and effective online purchasing experience for our buyers.
1. Pick your car
2. Contact us for history and condition reports pointing out any areas that are worn dinged scratched etc.
3. Get a live video walkaround and virtual test drive of the vehicle.
4. Arrange payment method via bank transfer or online finance application.
5. We deliver your car!
It's really that simple !
You will have the opportunity to assess and test drive the vehicle when it is dropped off, make sure it is as described in the condition report, if not send it back! Most cars sold will have a 7 day return policy - and a 90 day comprehensive warranty to give you peace of mind and confidence with your purchase.
If you choose to return your vehicle Orr Motors must be made aware of this prior to 6 pm EST on the 7th day following your purchase, regardless of the time on the day you accept the vehicle.
We can not accept a return if the car has been damaged, altered or modified in any way from the condition you received it in, or been subjected to a lien or encumberance other than one for financing arranged on your behalf by Orr Motors.
We will not accept a return under this policy on a vehicle which has been driven more than 500 kms by you.
If you choose to do a vehicle exchange you are entitled to do this one time. The vehicle you exchange to has to be an allowable vehicle (decided by management) and the exchange difference cost, if any, will be calculated at the original selling price of the vehicle you are exchanging for. The vehicle you exchange for will not come with our 7 day return policy.
Common sense always is our number one guiding principle at Orr Motors. If management feels that a buyer is taking advantage of our policy they have the right to refuse the return.
If your vehicle has a mechanical issue we must be given the time required to repair this before the return policy will apply. Once this is repaired then your 7 day return policy restarts from the date it is repaired. You will be provided with a loaner car while your vehicle is in for repairs. Cars are complicated mechanical devices - and this creates issues. We obviously wish this would never happen, but when it does we are here to support our customers.
*90 day 5000 kms warranty coverage.
will be peoples choice gold coverage
for 90days or 5000 kms whichever comes first.
see warranty page for details of coverage