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Orr Motors customer reviews

We would like to hear what you have to say about your experience with Orr Motors.  We hope its all compliments of course, but we know we can't get better unless our customers tell us what they feel we are doing wrong, so please send your suggestions and complaints as well!  
customerfeedback@orrmotors.com

Hear What Our Customers Have to Say

I've bought 4 cars from Orr Motors in Stittsville and I wouldn't even consider going to another dealer. They are consistently open, honest, friendly, and they always take care of me promptly when issues arise. They even went out and found the car I wanted when they didn't have one on hand.
 
Rus Miller
Nepean

Rus had to move up to a Durango from a Grand Prix GTP so he could cart around the band equipent and the kids!  I know there were a couple more cars too... but they were a long time ago now and I cant remember them!!  Thanks for your business Rus, we really appreciate it.
Fred

Rus Miller,Corel

I found the experience of buying a vehicle at Orr Motors to be transparent and straightforward.  The few minor problems that I ran into were quickly and cheerfully resolved, and I would not hesitate to recommend the dealership to my friends and family.
 
Steve Irving,
Stittsville ON

Steves driving a nearly new Gray Nissan Xterra - we appreciate any reccomendations more than you know.  Thanks for your business Steve!
Fred

Steve Irving,

I told the guys at Orr Motors what I was looking for and within a week they had a car in the exact price range I was looking for.  It made shopping for a car easy!
Robyn Spicer, Manotick

Robyn and Chantal are wheeling the kids around in a Subaru Outback.  Thanks for the business guys!
Fred

Robyn Spicer,

I have lots of experience with them, and it's all been great. Since we moved to Ottawa in 1999, I have bought five cars from them (I like to change my cars frequently). I've also sent them several friends and even had both my brother-in-law and my mother come up from Kingston to buy cars from them. I've bought mostly Nissans there, so I haven't had much trouble with the vehicles themselves, but when I have had the odd thing go wrong, they always manned up and fixed the issue (even when it was arguable whether it was really their responsibility). I'm not so fond of many other dealers in Ottawa, as I've had bad experiences with two Nissan dealers (one REALLY bad) and two Chrysler dealers in the same stretch of time, but Orr has never given me any reason to complain.
-Greg

Greg and Helen have had a Pathfinder, a Caravan, are now driving a Honda Pilot... and it's been so long I can't remember the other two cars!  repeat customers are the lifes blood of any business - Thanks for being one Greg!
Fred

Greg ,

I have had the pleasure of dealing with Orr Motors twice in the past three years. The second time was at Christmas 2009 when I was in a car accident where my car was written off. Fred and his team were extremely helpful and patient, and Fred recommended a few different cars for me to try out. I did test drive quite a few as his lot has many choices to choose from. I did end up purchasing his first recommendation as it was the right choice! Fred even loaned me a car while the new one was being fixed up. Fantastic service and I would never go anywhere else.

Deb started with a Toyota Rav4 and moved on to an Outback next! Thanks Deb, glad we could get you what you wanted...even if you didn't know what that was!
Fred

Deb,Creative Niche

Ten years (almost) and three cars later, I have purchased my vehicles from Orr Motors and I have never been disappointed. Trustworthy, honest, great customer service and advice all for the right price. Why go anywhere else? Fred Orr and his team are wonderful. Coming from a female-checking-cars-out-on-her-own perspective I never felt like any question was too dumb and that I was getting solid advice. If you are in the market for a used car, I strongly suggest heading over to pay Orr Motors a visit. If you do not find what you need on the lot, then ask! These guys are friendly, open and easy to talk to. Chances are, they will find what you are looking for. In any case, it is rare to find that kind of win/win situation and even harder when buying a car.

Pam is wheeling a Mazda3 Sport and previously had a Jetta... and...? I dont recall the first one!  Thanks for the accolades Pam - My wife will be happy to hear I dont treat my female customers like... female customers.

Pam Buttner,

Orr Motors found me a great truck for a great price. From start to finish it was a great experience. I had a concern a few months after I bought it and they quickly took care of it for me at no cost!

Thanks again guys!

Korys driving a Silverado 4x4 pickup which he uses for his painting Business.  Thanks Kory!
Fred

KORY,Tin Can Painting

I've purchased my last two cars from Orr Motors and have recommended them to many of my friends. They have always been helpful and have gone way out of their way to provide excellent after-purchase service. And when the car I wanted wasn't on the lot, Fred went out and found exactly what I was looking for. He and his team are trustworthy and loyal, and I wouldn't hesitate to purchase my next car from them as well.
Thanks!
Gina


Gina Drives a Audi A3 now and her prior purchase was a Toyota 4runner.  Thanks Gina, we hope you purchase your next one from us as well!! 
Fred


Gina,IBM

I purchased a 2008 Pathfinder from Orr motors recently and the transaction was smooth and easy. The vehicle was from the US and in great shape, still under factory warranty so everything worked out, I am happy with it. I also negotiated with another dealer and they wouldn't get close on price

Rob is driving a beautiful black Pathfinder, Thanks for the business Rob!
Fred.

RCharlebois,Corel

I'm now on my third vehicle from Orr Motors (a Jeep Cherokee, an Infinity QX4 and now a Subaru Tribeca), and all three buying experiences have been hassle free with no unwanted surprises. For my latest purchase, I simply indicated to Fred what I was looking for and he called me as soon as he had it on his lot. He also gave me a fair price on my trade-in. All three vehicles have performed exceptionally well, had remaining factory warranty and were a great value. I never hesitate to recommend Orr Motors to friends and colleagues looking for a quality used vehicle, at a great price with great after-sales support which provides peace of mind. Many thanks guys!

Steph and Trish have a beautiful Tribeca limited for hauling around all their gear!  Thanks for the business guys!

Steph Wilhelm,EDC

Can't say enough. very cool guys to deal with. I have recommended them several times since. ( i don 't normally do this with a used car place) Fred and Simon have been honest and straightforward. I felt that the advice was totally reasonable and sound. It took me a while to straighten out the financing and they were very good about it. I got a good deal and they made it simple and even straightened out a license (red tape) issue. I highly recommend these fellas. I was looking at other places and felt like I had to wash after dealing with them..These guys were a pleasure. Simon gave me the history on the car and I didn't even ask for it! Had a problem and they got back to me within a few minutes. Bloody nice. 
S and J Paterson

Scotts a savvy car guy, he took his time and snagged himself a great deal on an Acura MDX !!  Thanks Scott, we appreciate your business and hope to always take care of your car problems!

SCOTT,

CHERYL E ,

I recently bought a Mercedes ML350 @ Orrmotors & they have totally changed my impression in Used Car dealers. I haven't been fond of used cars until I believed in what they say that Cars cost so much & yet depreciates so fast so you save a lot buying a used car in great condition & so far it has been a positive experience for me. It is for the very first time I had bought a car directly from them and I am overwhelmed by all the trustworthy, wonderful, friendly & helpful staff they have. This is not to mention the excellent quality & customer service we received even after I purchased my vehicle. Its guaranteed customer service! I cannot thank them enough for the great service they provided all the way. I am a very satisfied customer and looking forward to doing business with them again hopefully when I change my car in 3 years! I strongly recommend Orrmotors to anyone who decides to buy a vehicle in great condition. You defintely get your money's worth! 
 
J. Joanis 
Stittsville

Jaceah - we appreciate your patience while we were getting all the fine details worked out, and it was a pleasure to deal with you and Sebastien.

J. JOANIS,